Exchange, Returns & Refunds
Since all products are made to order, all orders are final and we don’t accept returns or provide exchanges to change of mind. If your item arrives broken or damaged, you must contact us within 48 hours of delivery in writing. Please include your full name, contact phone, order number, attach photo evidence and explain the damage or what happened. One of our team members will then contact you. Please note you may be asked to return the items to us for inspection and it may be required you return the item before any refunds or replacements are sent out.
Returns Policy Criteria
To be eligible for a return,
- Your goods must be unused and in saleable condition.
- All goods must be in original packaging and all ticketing and swing tags attached.
- An invoice must be presented showing the purchase of the goods.
Damaged or faulty goods
In addition to manufacturers' guarantees on selected products, Camie Fleur provides a guarantee of acceptable quality on every product, by law. You are entitled to a replacement or refund for damaged or faulty goods.
Incorrect or missing items
If you have received an incorrect item or an item was missing, please contact us via email firstname.lastname@example.org
Due to the nature of the following products, we will be unable to provide a refund or exchange on:
- Custom made and personalised products.
- Clearance items.